Shipping Policy

Overview

Only orders placed within the contiguous 48 states qualify for free shipping, when offered. Orders shipping to APOs, PO Boxes, Hawaii, Alaska, or outside the US  DO NOT  qualify for free shipping.

Shipping costs are calculated at time of checkout by our shopping cart.
 
We reserve the right to choose the shipping method based on cost. Typical delivery time for orders is 3 to 10 business days.

Call to request faster services including 3 Day, 2 Day and Next Day Air at additional cost to you.

Z-series shipping

Due to shipping regulations, CaddyCell lithium batteries, which come standard with Z-series caddies, are only available via ground shipping to the 48 contiguous states. SigmasTek gel batteries, with a special wiring adaptation for gel batteries, can be substituted for air shipments of Z-Series upon request. (The Z-series can be adapted for the gel battery but the older models cannot be retrofitted for the lithium battery).

Tracking

When your order ships you will recieve an email with tracking information. If you do not recieve an email you can call us at 828-436-2101 to get your tracking details.

Alaska and Hawaii shipping

Shipping costs are only estimates. Actual shipping costs will be calculated when order is reviewed. Customers will be contacted with actual shipping costs at the time. You may approve the additional charges, or choose to cancel your order.

Shipping Times

Most orders ship same or next day EST. 

Expedited Shipping Information: Deadline for orders is 1:00 PM EST (Eastern Standard Time) for items in stock. Expedited orders placed after 1:00 PM will ship by the end of the next business day for items in stock. Expedited orders placed on a Friday after 1:00 PM EST will ship the following Monday. We do not offer expedited shipping online. You can call to request it. 

Delays

We strive to ship within two business days but sometimes a delay will occur. Expedited orders will be notified of any delays. 

You can email us at natasha@kangaroogolf.com or call 828-436-2101, Monday-Friday 8AM-5PM EST for more information.

Interruption of Service

Kangaroo, USPS, FedEx, and UPS is not responsible for any interruption of service due to causes beyond its control. This includes, but is not limited to: the inability or refusal of a person to accept delivery; acts of God, including natural disasters; acts of public authorities; acts or omissions of customs; insufficient information provided by a customer; the application of security regulations imposed by government; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks. 

Standard and free shipping takes 3-10 business days and is not guaranteed. For faster shipping, at additional cost, call us at 828-436-2101.