FAQs | Kangaroo Golf

Three golfers with Kangaroo electric golf caddies

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Is satisfaction guaranteed?

Yes! When you purchase direct from Kangaroo’s factory in North Carolina, or through one of our authorized resellers or golf professionals, you can actually use the Kangaroo Z-series, Vortex, or Golfstream to play golf — for up to 30 days with Satisfaction Guaranteed, or your full purchase price refunded (less shipping charges - caddy should still be in like-new condition). When you read the fine print of such “guarantees” with import competitors, there’s usually a restocking fee – as much as 25% of your purchase price.

This gives you peace of mind if you haven’t visited our factory Showroom — or seen a friend’s where you play – your Kangaroo caddie will conquer the hills on the steepest golf course. It will operate as-promised. The design and durability of the Kangaroo will impress you, and live up to your expectations! And if you order an accessory to customize your model, and you decide you don’t need it after all, you can return that for full refund – no problem.

Can I try before I buy?

We are happy to arrange demonstrations at our factory showroom in Columbus, NC. With the help of our knowledgeable customer service team, you'll have a chance to see and test all of our Kangaroos.

If you live a long distance away or want to make your visit a vacation, accommodations are available at our Woodlane House, a cozy 4-bedroom rental, conveniently located next to our factory! Local attractions include lovely golf courses, hiking and equestrian destinations. Columbus is 5 minutes from Interstate 26 and is between Asheville, NC and Spartanburg, SC. Learn more and check availability at our dedicated Woodlane House website.

How much does a Kangaroo caddie weigh?

Weights to nearest pound

	GOLFSTREAM	VORTEX
FULL CADDY (No Battery)	20 pounds	39 pounds
LITHIUM BATTERY	5 pounds	5 pounds
CHASSIS (with wheels on)		23 pounds
FRONT STEERING STRUCTURE		5 pounds
HANDLE ASSEMBLY (with fourth wheel attached)		14 pounds
HANDLE ASSEMBLY (without fourth wheel attached)		11 pounds

How do I get technical assistance for my Kangaroo?

If you have a question, call us at 828-436-2101, and you’ll talk with experienced, friendly customer service and technical-service people who know what they’re talking about. We’re open Monday – Friday 8 – 5 Eastern Time. We have an in-house repair department to service your Kangaroo, and ship it back to you within a few days.

Save the box and packing material your caddie comes in to ship whatever component needs fixing. You can request a Return Service label to easily ship the box via UPS or FedEx (cheap rates negotiated by Kangaroo, to add to your repair invoice). Just drop off the box with that label at your local shipping location.

Is a Kangaroo really a better investment than other brands?

Yes, Kangaroos have significant resale values in the market because they're sturdier and last longer. Our engineering is way more durable. Many golfers have tried owning other brands first, but end up investing in a Kangaroo for this reason.

Do you offer a warranty?

Yes! We offer a 1 year warranty on all parts of the caddie that includes: chassis, wheels, handle, remote guidance system, front drive, lithium battery, charger and custom equipment.

Any failure as a result of defect in material or workmanship is covered. Owner is entitled to a no-charge repair or replacement, at our option, including necessary labor. All warranty repairs must be performed at Kangaroo’s factory in Columbus, North Carolina.

Warranty begins on the date of shipment to original purchaser. All accessories and gear come with a one year warranty from date of purchase.

With batteries and maintenance, how do I calculate what a Kangaroo will cost to own?

You can figure the battery will cost less than a dollar per 18-hole round. Assuming you own your caddie for five years, you're spending $500 per year when you purchase a top-of-the-line Z-Series. If you play 60 rounds annually, that will cost you $8.33 a round. For 100 rounds a year, it drops to $5 per round. Depending on the treatment of your caddie, you may also want to add some bucks for repairs.

Do you offer a referral program?

Yes! If a Kangaroo buyer lets us know that they were referred by a current Kangaroo owner, that owner will receive a $30 Kangaroo gift certificate.

CaddyCell Lithium Battery

How many holes can I play on a single charge with Kangaroo’s batteries?

A new battery on a moderately hilly course should last a full 18-hole round. With the CaddyCell lithium battery, if the course you play on is particularly hilly, or your bag is fairly heavy, it may be advisable to have an extra battery.

How long does the battery last?

Battery life depends on frequency of use, how hilly your course is, and the weight of your bag. In general, you can expect 200 rounds out of a single battery.

Technical Caddie Questions

Do Kangaroos have a brake?

Kangaroos don’t have a hand or parking brake. If you stop your caddie on a slope, we recommend turning it at an angle. Kangaroo Vortex and Golfstream PACER instead have an Autobrake feature. This electronically provides additional braking power when slowing or stopping on a downslope.

Can I manually push a Kangaroo?

Kangaroos are not designed to be pushed when not under power. If you find that you need to push your caddie, click here for instructions to engage free-wheeling mode. This allows you to disconnect your wheels from the gearbox.

How do I clean my Kangaroo?

To protect the electronics and wiring harnesses, it isn’t recommended to hose off a Kangaroo. Instead, using a wet rag is the best way to keep your caddie looking shiny! Some owners have even used a leaf blower to clean grass off their cart.

Can a Kangaroo improve your golf experience?

Tim Williams golf game stronger thanks to his Kangaroo - still photo from video

Click here for Vortex Model FAQ's
Click here for Z-series Model FAQ's